Thank you for shopping with us! We appreciate you and want you to be happy with your purchase.
We offer exchange, store credit, or refund on most items purchased through us if returned within 30 days of receipt of purchase (exclusions listed below).
If return is made within 14 days of delivery, we will pay the return shipping. If beyond 14 days, but within the 30-day window you will need to arrange shipping.
The following items may not be refunded or exchanged:
- First Aid Related Items (First Aid Kits, Tourniquets, Gauze, etc.)
- Climbing-rated Carabiners or other similar climbing or safety gear
If you have issues with a purchase of the above excluded items, please contact us and let us know.
Our return policy is subject to the following:
-Please contact us with your order number, item in question, reason for return, and your contact information at firstname.lastname@example.org for a return authorization number.
-Receipt must accompany return.
-Exchanges will be shipped only to same address as original purchase.
-Once return is received, Refunds will be made only to the original payment method. Please allow up to thirty (30) days for processing. If that account is unavailable a store credit will be issued.
-Original shipping charges will not be refunded.